Increased efficiency

Faster ticket resolution through digital workflows driven by 30% efficiency gains on self-service flows.

Reduced costs

Lower overhead costs by combining intelligent automation for automating remediation and dynamic capacity management using deep analytics . Reduce time to close tickets by upto 30% and improve in-session resolution rates by upto 25%.

Secure Interactions

Asynchronous, persistent and secure interactions across mobile and web, including interop with existing channels – email, SMS, telephony and social.

Real-time Optimization

Automated context analysis, intuitive transactional flows, result driven resolutions.

Dynamic Conversational Platform

Self-service, easy communication, and higher user satisfaction delivered through context capture, alerts and faster resolution.


Service level management will use deep analytics to provide proactive Key Performance Indicators (KPI), such as time to detect, time to respond, accuracy of decision making and percentage of success.