posted on Thursday, December 6, 2018

(2 Min Read)

Chatbots and Voice Assistants have never been more prominent than before. According to Gartner, Chatbots will power 85% of all customer service interactions by the year 2020. There is no surprise that companies today are heightening customer experiences and engagement strategies by increasingly relying on bots to fulfil customer and enterprise needs.

So, let’s talk about NLP, Chatbots and Voice Assistants
NLP is the method by which computers meaningfully interpret human language inputs and respond to it. Take for instance Amazon’s Alexa. Alexa is powered by NLP and has wonderful capabilities of being able to interact with a human and respond to it meaningfully and appropriately. On the same note, chatbots require advanced NLP to be able receive and understand user inputs and respond in the most fitting manner. Advanced NLP coupled with Artificial Intelligence provides the capability to accurately understand, interpret and relay information based on context. So, whether the focus is on resolution efficacy, customer satisfaction or business advantage, chatbots can assist a whole range of enterprises across industries aiding productivity.

Today, real-time communication has expanded to chatbots, changing customer’s preferences in their personal and well as business interactions. According to PwC, 31% of business executives believe “virtual personal assistants” will have the largest impact on their business, more than any other “AI-powered solution”. This not only impacts business value but will also be responsible for cost savings of over $8 billion annually by 2022.

So how does NuWare figure? Check out NuWare’s latest Conversational Chatbot solution:
NuWare’s latest NLP powered Chatbot offering, a digital-first AI-driven effortless customer engagement solution, is being launched shortly and offers great promise to revolutionize enterprises of today. Our solution aims at helping businesses optimize their operations in a smart and efficient manner, while keeping costs as low as possible! Watch this space to know more about the latest addition to our service portfolio.

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