A global enterprise was struggling with fragmented automation efforts scattered across departments, resulting in low ROI, high maintenance costs, and little visibility into business impact. NuWare stepped in to design and implement a scalable, enterprise-wide automation framework—unifying governance, standardizing processes, and embedding measurable outcomes. Within the first year, the company saw a significant drop in manual effort, reduced error rates, and a faster time-to-value on every new automation initiative.

Despite having experimented with Robotic Process Automation (RPA) in multiple business units, the client faced three major roadblocks:

• • Siloed Initiatives: Automation was being driven locally by teams with no central strategy, resulting in duplicate effort and inconsistent bot performance.
• • Low ROI & Escalating Costs: Maintenance costs were rising because bots broke frequently, and there was no scalable monitoring system.
• • Governance Gaps: Lack of prioritization meant low-value processes were automated first, while mission-critical opportunities were left untouched.
• • Stakeholder Resistance: Employees were skeptical about the impact of automation and often reverted to manual processes, reducing adoption.

The client needed more than a collection of bots—they needed a holistic automation program tied to business goals, with strong governance and measurable results.

NuWare brought its Enterprise-Wide Automation Framework to the table, a structured, repeatable methodology designed to transform automation from an ad-hoc initiative into a core business capability.

1. Discovery & Prioritization
NuWare began with enterprise-wide workshops to identify automation candidates, using a ROI-first prioritization model to rank processes based on business value, complexity, and compliance impact.

2. Framework Design
A standardized architecture was created to govern the entire automation lifecycle, from process discovery to deployment and monitoring. This included:

• • Tool-agnostic orchestration layer to support UiPath, Automation Anywhere, or BluePrism.
• • Integration with ITSM systems for incident management and SLA tracking.
• • Reusable component libraries to accelerate development and reduce bot creation time.

3. Governance & Compliance
NuWare implemented a centralized governance model with defined roles (process owners, automation CoE leads, IT operations), ensuring security, compliance, and auditability.

4. Change Management & Training
Recognizing that technology alone doesn’t drive adoption, NuWare rolled out a comprehensive change management program. This included stakeholder communication, employee training, and a feedback loop to continuously improve the framework.

5. Monitoring & Measurement
A real-time automation control tower was deployed to track bot uptime, process success rates, and business KPIs—helping leadership measure ROI and justify further investment.

• • Pilot Phase: Launched 5 high-value automation use cases to prove ROI and build executive sponsorship.
• • Scale Phase: Rolled out 30+ automations across finance, HR, and operations using the standardized framework.
• • Lifecycle Automation: Automated not just the execution but also the monitoring and change management process, reducing maintenance overhead.

Within 12 months of implementation, the enterprise saw measurable improvements across the board:

• • 30–40% Reduction in process cycle times for automated workflows.
• • 50% Fewer Bot Failures due to robust orchestration and monitoring.
• • 3X Faster Time-to-Value for each new automation deployed.
• • High Stakeholder Adoption: Business users reported 80%+ satisfaction with automated processes.
• • Clear ROI Visibility: Leadership had access to a dashboard quantifying hours saved, cost reductions, and compliance improvements.

The framework was intentionally designed to support hyperautomation, enabling the client to integrate:

• • AI/ML Models: For cognitive decision-making and unstructured data processing.
• • Process Mining Tools: To identify new automation opportunities dynamically.
• • Orchestration for End-to-End Workflows: Combining RPA, APIs, and human-in-the-loop steps.

This ensures the enterprise is positioned not just for current efficiency gains but for future innovations in intelligent automation.

This engagement demonstrates that automation success isn’t about the number of bots deployed, it’s about having the right foundation to scale. NuWare’s enterprise-wide framework gave the client governance, agility, and measurable business impact, turning automation from a series of tactical wins into a strategic lever for transformation.