A leading financial services provider faced mounting pressure to streamline back-office operations while ensuring compliance, accuracy, and faster turnaround times. Manual processes dominated their workflows, from loan processing and KYC validation to reconciliation and reporting, resulting in high error rates, slower SLAs, and rising operational costs. Leadership needed a scalable way to automate repetitive tasks, free up their teams for strategic work, and ensure regulatory compliance without ballooning IT spend.

NuWare deployed its RPA Center of Excellence (CoE) model, a structured framework combining process discovery, tool selection, and governance setup, to implement automation at scale.

• • Process Assessment & Fitment: Using NuWare’s proprietary discovery framework, we identified high-volume, rule-based processes that were ideal candidates for automation, including customer onboarding, reconciliations, and compliance reporting.
• • Tool & Platform Strategy: Based on complexity, cost, and future roadmap, we recommended a hybrid RPA approach using leading platforms like UiPath and Automation Anywhere, ensuring flexibility and vendor neutrality.
• • Rapid Pilot-to-Scale Deployment: NuWare’s “automation factory” model delivered quick wins through pilots, followed by a structured rollout across business units with minimal disruption.
• • Governance & Change Management: A central RPA CoE was established to maintain bot health, manage exceptions, and track ROI through well-defined KPIs.
• • Continuous Optimization: Post-deployment, bots were fine-tuned to handle edge cases, integrate with AI/ML models for decisioning, and adapt to process changes.

NuWare automated 20+ critical workflows across finance, risk, and operations, including:

• •Customer onboarding with automated KYC verification and document ingestion.
• •Trade reconciliation with exception handling and real-time alerts.
• •Periodic regulatory reporting with audit-ready logs.
• •End-of-day batch processing for faster fund settlement.

The results were measurable and transformative:

• •75% reduction in processing time, accelerating customer-facing processes like loan approvals and settlements.
• •40% cost savings through elimination of manual effort and reduction in error-related rework.
• •Improved compliance posture with complete audit trails and adherence to regulatory timelines.
• •Scalability achieved, the automation factory model made it possible to add new use cases without reinventing the wheel.

RPA is more than just bots, it’s about redesigning work for speed and resilience. By blending automation with AI and analytics, NuWare helped the client move from reactive operations to proactive, insight-driven decision-making.

• •Start with discovery, not all processes need automation, but the right ones unlock exponential value.
• •Treat RPA as a program, not a project, governance and continuous improvement are crucial.
• •Combine RPA with AI, use ML models for intelligent exception handling, fraud detection, and predictive insights.