The client is a global enterprise with a large back-office footprint, spanning Finance, HR, Customer Service, and Compliance, and processing millions of transactions every year. Rising operational costs, high error rates from manual data handling, and a demand for faster turnaround times were creating pressure on both business outcomes and employee morale.

The organization was facing operational pain points that limited its agility and scalability:

• • Manual, Repetitive Processes: Invoice matching, reconciliations, and employee onboarding consumed thousands of hours every month.
• • Compliance Exposure: Error-prone workflows increased the risk of regulatory breaches and audit findings.
• • Data Silos: Disparate systems meant no single view of process performance or throughput.
• • Scalability Constraints: Peak workloads (quarter-end, seasonal spikes) required expensive temp staffing and created backlogs.

NuWare applied a holistic, CoE-led RPA strategy, combining process mining, bot development, and long-term automation governance:

Process Discovery & Prioritization
We conducted a detailed process mining assessment across Finance, HR, and Customer Service, identifying high-volume, high-ROI processes for first-phase automation.

Bot Implementation & Orchestration
Our team developed RPA modules for:

• • Finance: Invoice processing, three-way matching, payment approvals, bank reconciliation, and regulatory reporting.
• • HR: Candidate sourcing, employee onboarding document validation, payroll input collation, compliance reporting.
• • Customer Service: Automated ticket creation, CRM data updates, and report generation.

Each bot was tested extensively to ensure stability, interoperability, and scalability before deployment.

System Integration
Bots were integrated with ERP, CRM, and legacy systems using NuWare’s RPA integration services, enabling seamless data flow across applications without manual intervention.

Governance & Continuous Monitoring
We established a RPA Center of Excellence (CoE) with the client’s operations team to standardize automation practices, monitor bot health, and continuously identify new automation candidates. Exception handling dashboards were implemented so employees could focus on value-added exceptions instead of routine tasks.

The program delivered dramatic improvements in efficiency and accuracy:

• • 20+ FTE Hours Reclaimed: Bots now perform the equivalent of 20 full-time employees’ work, running 24×7 and processing thousands of transactions daily.
• • 90% Error Reduction: Automated workflows minimized human error and rework, improving compliance confidence.
• • 60–70% Cycle Time Reduction: Processes that previously took days (like reconciliation) now complete within hours.
• • Improved Compliance: Every automated process is fully auditable, with detailed logs and reports ready for regulators.
• • Cost Savings: Significant reduction in overtime and seasonal staffing requirements.

The client’s operations leader noted that automation allowed their teams to focus on strategy, analytics, and higher-value work, rather than being “stuck in spreadsheets.” This led to improved employee satisfaction and retention, as well as better decision-making based on more timely, accurate data.

NuWare continues to partner with the client to expand their automation footprint, introducing intelligent document processing (IDP), integrating machine learning models for fraud detection and credit scoring, and leveraging process mining to identify new automation opportunities across functions.

• • Industry: Multi-Industry Enterprise (Finance, HR, Customer Service)
• • Services Delivered: RPA Consulting, Process Mining, Bot Implementation, System Integration, RPA Managed Services
• • Business Outcomes: 20+ FTE hours saved, 90% error reduction, audit-ready processes, faster cycle times, cost savings
• • Technologies: UiPath / Automation Anywhere, Cloud-Based Orchestration, Process Mining & Monitoring Dashboards