Our client is a leading multi-channel retailer with a vast network of physical stores and a rapidly growing e-commerce business. Their priority was to create a frictionless experience for customers, whether shopping online or in-store, while simultaneously optimizing backend operations to reduce costs, manage inventory more effectively, and scale smoothly during seasonal peaks.

As customer expectations evolved, the retailer struggled to maintain consistency across channels and faced operational inefficiencies:

• • Disconnected Systems: Separate platforms for online and offline orders caused inconsistent inventory views and fulfillment delays.
• • Manual Processes: High reliance on manual reconciliation for orders and returns led to errors and poor visibility for management.
• • Peak-Season Strain: During promotions and holidays, systems would slow or experience downtime, leading to lost sales opportunities.
• • Limited Analytics: Leadership lacked real-time insights into sales performance, customer behavior, and inventory turnover.

NuWare designed a comprehensive retail transformation program, focused on unifying commerce, modernizing backend systems, and embedding analytics.

Unified Order Management System (OMS)
We implemented a cloud-enabled OMS that provided a single view of inventory across warehouses, stores, and digital channels. The system enabled seamless order routing, split shipments, and optimized returns processing — ensuring customers could shop “anywhere, fulfill anywhere.”

Real-Time Inventory Visibility
Our team integrated POS, warehouse management, and e-commerce systems into a single data fabric. This allowed store managers and supply chain leaders to see real-time stock levels and anticipate replenishment needs, reducing out-of-stock scenarios.

Scalable Infrastructure
By migrating key retail systems to the cloud, we ensured high availability during peak seasons, with 24×7 monitoring and proactive incident management to prevent downtime and performance degradation.

Retail Analytics & Insights
NuWare built interactive dashboards combining POS, online, and customer engagement data. This gave merchandisers and planners real-time insights into sales trends, promotion performance, and customer behavior — allowing them to act quickly on demand shifts.

Process Automation
Through RPA, we automated routine tasks like order reconciliation, exception handling, and supplier updates, freeing teams to focus on value-added activities such as merchandising and campaign planning.

The transformation created a measurable impact across the retailer’s operations and customer experience:

• • Improved Fulfillment: Order accuracy increased by over 95%, and fulfillment times dropped significantly, leading to higher customer satisfaction.
• • Operational Efficiency: Manual effort for reconciliation was reduced by more than 60%, lowering operational costs and errors.
• • Peak-Season Readiness: The new cloud infrastructure handled holiday traffic surges without downtime, ensuring no lost orders.
• • Smarter Decision-Making: Real-time dashboards allowed leadership to adjust pricing, promotions, and inventory allocation within hours, not days.
• • Customer Loyalty: Personalized offers and timely order fulfillment strengthened customer retention and repeat purchases.

The retailer’s operations team reported that they could now “see the whole business in one place,” making decisions with confidence and agility. Store teams had better stock visibility, marketing teams had faster campaign insights, and executives had a reliable view of KPIs across channels.

NuWare continues to support the client in implementing advanced personalization engines and AI-powered demand forecasting models to further improve margin and customer lifetime value.

Key Highlights

• • Industry: Retail (Omnichannel, eCommerce, Supply Chain)
• • Services Delivered: OMS Implementation, Cloud Migration, RPA, Inventory Visibility, Retail Analytics
• • Business Outcomes: 95%+ order accuracy, 60% reduction in manual effort, zero downtime during peak sales, real-time decision-making
• • Technologies: Cloud-Hosted OMS, RPA Bots, API Integrations, POS & WMS Data Fabric, Retail BI Dashboards